The Turning Point is currently closed
Until further notice, Brent's Homelessness service will be operating from The Civic Centre. This is a temporary change due to operational issues at the Turning Point building. If you need housing support, please contact singlehomelessnesstls@brent.gov.uk in the first instance. A member of our team will arrange for an officer to call you to complete an assessment.

If you cannot make your own arrangements, you may attend the Civic Centre directly. We apologise for any inconvenience and thank you for your understanding.

Complaints, compliments and feedback

We value your feedback. Whether you have a complaint, compliment, or suggestion, your views help us improve our services and recognise great work.
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Challenging a Penalty Charge Notice (parking ticket)
If you do not agree with a parking ticket you have been issued, you can make a Penalty Charge Notice (PCN) appeal

Complaints and compliments

If you’d like to make a complaint or leave a compliment about any of our services, please visit the appropriate page to share your views.

Make a complaint

If you are not satisfied with one of our services, find out how you can make a complaint

Complaints about Adult Social care

If you have a concern or a complaint about Adult Social Services, you can make a complaint

Complaints about children's services

Find information on how to make a complaint about children's social care services

School complaints

If you want to complain about a school you should raise it directly with the school concerned

Complaints against a councillor

If you feel a councillor has breached the Brent Members’ Code of Conduct, find out how you can complain

Leave a compliment

Share your positive feedback and help us celebrate staff and teams who go above and beyond for our residents