Complaints, compliments and feedback
Challenging a Penalty Charge Notice (parking ticket)
If you do not agree with a parking ticket you have been issued, you can make a Penalty Charge Notice (PCN) appeal
Report a problem
Before you make a formal complaint, you can get some issues dealt with quickly and easily by reporting the problem to the service directly.
Complaints and compliments
If you’d like to make a complaint or leave a compliment about any of our services, please visit the appropriate page to share your views.
Make a complaint
If you are not satisfied with one of our services, find out how you can make a complaint
Complaints about Adult Social care
If you have a concern or a complaint about Adult Social Services, you can make a complaint
Complaints about children's services
Find information on how to make a complaint about children's social care services
School complaints
If you want to complain about a school you should raise it directly with the school concerned
Complaints against a councillor
If you feel a councillor has breached the Brent Members’ Code of Conduct, find out how you can complain
Leave a compliment
Share your positive feedback and help us celebrate staff and teams who go above and beyond for our residents