Complaints, compliments and feedback

We value your feedback. Whether you have a complaint, compliment, or suggestion, your views help us improve our services and recognise great work.
Complaints icon

Challenging a Penalty Charge Notice (parking ticket)
If you do not agree with a parking ticket you have been issued, you can make a Penalty Charge Notice (PCN) appeal

Complaints and compliments

If you’d like to make a complaint or leave a compliment about any of our services, please visit the appropriate page to share your views.

Make a complaint

If you are not satisfied with one of our services, find out how you can make a complaint

Complaints about Adult Social care

If you have a concern or a complaint about Adult Social Services, you can make a complaint

Complaints about children's services

Find information on how to make a complaint about children's social care services

School complaints

If you want to complain about a school you should raise it directly with the school concerned

Complaints against a councillor

If you feel a councillor has breached the Brent Members’ Code of Conduct, find out how you can complain

Leave a compliment

Share your positive feedback and help us celebrate staff and teams who go above and beyond for our residents