Complaints and feedback
Challenging a Penalty Charge Notice (parking ticket)
If you do not agree with a parking ticket you have been issued, you can make a Penalty Charge Notice (PCN) appeal
Report a problem
Before you make a complaint, you can get some issues dealt with quickly and easily by reporting it to the service directly.
Make a complaint
If you are not satisfied with one of our services, find out how you can make a complaint
Complaints about Adult Social care
If you have a concern or a complaint about Adult Social Services, you can make a complaint
Complaints about children's services
Find information on how to make a complaint about children's social care services
School complaints
If you want to complain about a school you should raise it directly with the school concerned
Complaints against a councillor
If you feel a councillor has breached the Brent Members’ Code of Conduct, find out how you can complain
Insurance claims
If you believe we are responsible for any loss, damage, negligence, or hurt, find out how you can make a compensation claim