Report a pothole or broken pavement

Fixing potholes on Brent's roads

Excessive wet and cold weather conditions over the winter have increased the level of damage to our roads. Over the next three months, our teams will be out, across the borough, working to identify potholes and patching up defects on our most used roads.

Potholes usually happen when the road's surface has broken up and fallen out due to snow, ice and rain.

Once a pothole has formed, it will get bigger the more traffic passes over it, as cars driving over the potholes will continue to weaken and dislodge broken pieces of the road surface.

You can tell us about a pothole or road surface damage by reporting it online.

Before you start

we will ask you for some contact details
you will need to tell us the location of where the issue is
you can upload a photo of the pothole or broken pavement

Report a pothole or broken pavement

What happens next

We will inspect it and prioritise as follows:

High priority - these are repaired within seven days of the inspection
Medium priority - we will do further checks and if ordered, the works will be completed within 28 days
Low priority - these are recorded but no further action is taken.

Sometimes we may need to resurface the whole road and these works are done under our Highway road surfacing programme.

Last updated 27/03/25