If you feel there is a risk to life or your property, call us on: 020 8937 2400.
A call handler will be available to answer your call all day, every day, 365 days of the year.
An emergency repair could be a:
Emergency repairs will be responded to within 4 hours of you reporting it.
You can report a repair and book an appointment through your tenant services account in My Account.
Your tenancy agreement includes a list of repairs you are responsible for, this includes:
Creating an account is easy and only takes a couple of minutes. All you need to get started is an email address to use as a log in.
The first time you want to access your tenant services account, you will need your payment reference number. You only need to do this the first time you visit.
Once your appointment is booked someone from our Housing Maintenance Team will contact you to confirm the details of your appointment.
Note: Council staff and contractors will always carry identity cards and you should always ask to see their ID before you let them in your home.
You can manage repair appointments, track progress and view a history of your repairs through your online tenants services account in My Account.
The vast majority of our tenants keep their homes in good condition, but if you cause damage deliberately or through neglect, we will repair the damage and bill you for the cost of the repair.
If you are a secure tenant, you are allowed to carry out improvements and make alterations to your home.
You don’t need permission for minor improvements such as fitting shelves and cupboards or installing secondary glazing. However, you will need to request permission before carrying out any major improvements or alterations such as:
You can request permission to make an improvement to your home through your tenant services in My Account.
As well as carrying out day-to-day repairs, we have an ongoing programme of maintenance work planned to improve and update your home. This includes:
If your property is due to undergo any planned works, we will contact you in advance and let you know what work we plan to carry out and when.
You will be consulted on any proposed planned works to your home or your block.
If you have a question on any works that are planned or being completed please contact 020 8937 2400 and ask for the Planned Works Team or email: housingmanagement@brent.gov.uk