By law, we must carry out an annual canvass of all residential properties in the borough, to ensure we have the correct residents registered to vote (including any 16- or 17-year-olds). We do this by contacting all residential addresses in Brent to ask if the details we hold are still accurate. This process helps maintain fair elections, identify unregistered voters, and remove ineligible entries.
Final Stage: Telephone Canvass
We are now in the final stage of the annual canvass. Our Customer Services team will be contacting households by telephone to confirm details. This is your last opportunity to ensure your information is correct.
- The number displayed will be Brent Customer Services: 020 8937 1234.
- Our staff will never ask for financial details or passwords.
- If you are unsure about a caller, you can verify their identity by contacting the Electoral Services Team directly.
Calls will be made during the following hours:
Monday: Friday 9am - 8pm
Saturday: 9am - 8pm
Sunday: 10am - 6pm
Why is this important?
Keeping the electoral register accurate ensures:
- Everyone eligible can vote
- Elections are fair and properly managed
- Community representation is maintained
Your responsibilities
- Respond promptly if contacted.
- It is a legal requirement to provide accurate information. Failure to do so may result in a fine of up to £1,000.
Need to update your details?
If your name, nationality, or address has changed, please update your details:
- Email: electoral.services@brent.gov.uk
- Phone: 020 8937 1372
Where new names are provided, an invitation to register will be sent by post or emailed to those eligible to register to vote. These names will not be included in the electoral register until the individuals have made successful applications to register to vote. There is no need to wait for the invitation - any new residents who are eligible to vote should register to vote (GOV.UK) as soon as possible.