The annual canvass

By law, we must carry out an annual canvass of all residential properties in the borough, to ensure we have the correct residents registered to vote (including any 16- or 17-year-olds). We do this by contacting all residential addresses in Brent to ask if the details we hold are still accurate. This process helps maintain fair elections, identify unregistered voters, and remove ineligible entries.

Final stage: telephone canvass

We are now in the final stage of the annual canvass. Our Customer Services team will be contacting households by telephone to confirm details. This is your last opportunity to ensure your information is correct.

If you receive a call:

• the number displayed will be Brent Customer Services: 020 8937 1234
• our staff will never ask for financial details or passwords
• if you are unsure about a caller, you can verify their identity by contacting the Electoral Services Team directly.

Calls will be made during the following hours:

Monday - Friday: 9am - 8pm
Saturday: 9am - 8pm
Sunday: 10am - 6pm

Why is this important?

Keeping the electoral register accurate ensures:

• everyone eligible can vote
• elections are fair and properly managed
• community representation is maintained.

Your responsibilities

If you are called by our team, please answer promptly and confirm your household details.

Need to update your details?

If your name or nationality has changed since you registered to vote, you must let us know so we can update your details on the electoral register. You can also update your household details at anytime.

If new names are given, we will send an invitation to register by post or email to those who can vote. These names will not appear on the electoral register until the person has applied and their application is successful. You do not need to wait for the invitation – if you are a new resident and can vote, register on GOV.UK as soon as possible.