Help to keep you in your home

Our priority is to prevent you from becoming homeless. In the first instance, we will always try to help you to stay in your current home, maintain your tenancy, if you have one and avoid you being evicted. 

If for example you are homeless, or threatened with homelessness because of disrepair, relationship breakdown or issues with rent arrears we will complete the relevant enquiries and assessments, and where possible have these issues resolved in order to help you stay in your current home.

We will only consider helping you to find somewhere else to live, where this is not possible.

Help with landlord harassment

If your landlord is harassing you, refuses to carry out essential repairs, or is trying to evict you unlawfully then there is help available.

The London Borough of Brent Tenancy Relation Service (BTRS) can provide support and advice if your landlord is:

• intimidating you
• threatening to cut off your electric and gas supply
• going inside your house without your permission
• threatening to evict you without a court order and/or changing the locks of your property.

The BTRS is provided by Hodge Jones and Allen (HJA) Solicitors. You can contact HJA directly to ask for help:

• Phone: 0808 239 1099
• Email: brenttrs@hja.net

Make sure you mention BTRS when you contact them.

You can also contact our Housing Options Service on 020 8937 2000 (choose option 1). We can:

• talk to them on your behalf
• offer support to prevent you from becoming homeless
• carry out a full health and safety assessment
• take action against them
• find you somewhere else to live
• help you with financial support