Once you have registered for Council Tax, we will send you your first bill. This will tell you how much you have to pay. After that, we will send you a new bill every March.
Council Tax is usually paid in 10 monthly instalments from 1 April to 1 January; however, you can ask to pay over 12 monthly instalments instead.
Direct Debit is a quick and easy way to pay your Council Tax automatically each month.
You are also protected by the Direct Debit Guarantee, which promises that you will get your money back straight away if anything goes wrong.
You can set up a Direct Debit online at any time, using My Account. To do this you will need:
Once you have set up My Account, you can also check your balance and make changes to your account.
We’ll send you a confirmation email to let you know we’ve received your application.
It can take up to 10 days for us to set up your Direct Debit so you may need to make payments using another method. When it's set up, you'll get a replacement bill showing when your payments will be taken.
You can also pay online at any time with a debit or credit card. We support all Visa and Mastercard branded cards but we do not accept:
For pre-paid cards these should be Visa or Mastercard branded.
You will need the first eight digits of your Council Tax account number (this begins with a 5 or a 6 and is found at the top of your bill). Once the payment has been approved, the payment will be processed within one working day.
If you are in a public place we strongly advise you make sure you are not overlooked as you enter your details to prevent them being misused by somebody else.
You can call our 24-hour automated hotline to make an individual Council Tax payment by debit or credit card.
We support all Visa and Mastercard branded cards but do not accept:
For pre-paid cards these should be Visa or Mastercard branded.
Call: 020 8937 1717
You can pay your Council Tax at any:
PayPoint outlet: take your Council Tax bill to any shop showing the PayPoint symbol. The front of our Council Tax bill has the bar code that is used to process your payment. Payments must be in cash but there are no extra fees.
Post Office: pay by cash, cheque or debit card at any Post Office. Please remember to take your Council Tax bill with you.
You can contact the team between 9am - 5pm, Monday to Friday
Did you know that by signing up for My Account, you'll be able to answer most of your Council Tax questions?